It is often thought that price factors are the main reason for high customer turnover. While this is sometimes the case, we believe customer retention is directly impacted by the quality of customer service. But providing exemplary customer service is not always easy, especially when it comes to software. After an order is placed, traditional product implementations can take several weeks to install, with a single technician at the helm. With time being a major factor, meeting all customer expectations can prove challenging. If the right approach is not taken, issues can begin to arise, including breakdowns in communication, rushed deployments and limitations on product training.
Regardless of the industry or size of your organization, there are many reasons why Enterprise Content Management (ECM) software is important to your business. By implementing an ECM system, you can streamline all of your day-to-day document demands. From efficiency, security and collaboration, smart content management will allow you to improve each, so you can spend less time sorting through documents and more time doing business.
Documents, data, decisions, oh my! It’s no wonder why paper-driven processes are becoming increasingly overwhelming for businesses to manage. 47% of organizations admit the need to hold something physically remains the primary reason for continued paper usage. Yet the demand for paperless communications is rapidly increasing for 65% of those same survey respondents. That’s why a digital transformation could be the solution for you. Not only will a digital document strategy enhance the security of your files, but you will gain immediate access to documents, improving collaboration, and providing greater insight into everyday activities.
Topics: Paperless Office, Document Management Software, Digital Storage, Efficiency, Automation, Document Workflow, Collaboration, Mobile Document Management, Customer Service, Security, Enterprise Content Management, Business Continuity, Capture
As business continues to move digital, it’s time to think about the productivity of your employees, and the overall efficiency of your organization. In today’s busy tech world, you must ensure that your company is available to work whenever, wherever you are. Having that immediate access to your documents is more important than ever.
ISO 9001 standards are a set of quality management guidelines designed to ensure that superior efficiency and customer service are met through structured document regulations. Commonly a requirement of government and manufacturing entities, meeting ISO 9001 standards has become increasingly popular for large and small businesses alike – and the competitive pressure for new companies to comply will only continue to increase. Why? Because ISO 9001 compliant entities are getting a leg up on the competition by leveraging business automation to streamline processes and create company-wide structure to daily operations.
With a strong commitment to constant innovation, this week at Square 9 we officially launched a new web app for our user community that provides real time insight into our support queue, including the Average Wait Time for a response to a logged case. Additionally this app provides the ability to create a new case or view support hours while on the go, from your mobile phone or tablet device. Yet the Support Queue app’s indisputable value is in the visibility it provides a person requiring software support. This app, which was the brainchild of our Software Support team, publicly releases critical data previously only available internally for managing the effectiveness of customer service levels.