As business continues to move digital, it’s time to think about the productivity of your employees, and the overall efficiency of your organization. In today’s busy tech world, you must ensure that your company is available to work whenever, wherever you are. Having that immediate access to your documents is more important than ever.
ISO 9001 standards are a set of quality management guidelines designed to ensure that superior efficiency and customer service are met through structured document regulations. Commonly a requirement of government and manufacturing entities, meeting ISO 9001 standards has become increasingly popular for large and small businesses alike – and the competitive pressure for new companies to comply will only continue to increase. Why? Because ISO 9001 compliant entities are getting a leg up on the competition by leveraging business automation to streamline processes and create company-wide structure to daily operations.
With a strong commitment to constant innovation, this week at Square 9 we officially launched a new web app for our user community that provides real time insight into our support queue, including the Average Wait Time for a response to a logged case. Additionally this app provides the ability to create a new case or view support hours while on the go, from your mobile phone or tablet device. Yet the Support Queue app’s indisputable value is in the visibility it provides a person requiring software support. This app, which was the brainchild of our Software Support team, publicly releases critical data previously only available internally for managing the effectiveness of customer service levels.