Customer Support and the Art of Transparency

Posted by Stephen Young on Feb 12, 2014 3:58:15 AM

With a strong commitment to constant innovation, this week at Square 9 we officially launched a new web app for our user community that provides real time insight into our support queue, including the Average Wait Time for a response to a logged case. Additionally this app provides the ability to create a new case or view support hours while on the go, from your mobile phone or tablet device. Yet the Support Queue app’s indisputable value is in the visibility it provides a person requiring software support. This app, which was the brainchild of our Software Support team, publicly releases critical data previously only available internally for managing the effectiveness of customer service levels.

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Topics: Paperless Office, Document Management Software, End User Experience, Mobile Document Management, Development, Support, Customer Service, Enterprise Content Management