Choosing the Right Solutions Partner Gives You a Triple Threat Advantage

Posted by Alyssa Anderson on Mar 2, 2017 3:15:00 PM

As technology continues to rapidly evolve, document management is without question one of the top considerations for business growth. But the real question is which document management partner is the right one for you? When looking for a document management solutions partner that will open the door to new opportunities, there are three must-have qualities to consider. The following considerations will not only ensure successful solution implementation, but will end up being the “triple threat” in your organizations long-term success:

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Topics: Marketing, Accounting, Compliance, Document Management Software, Human Resources, Support, Enterprise Content Management

Customer Support and the Art of Transparency

Posted by Stephen Young on Feb 12, 2014 3:58:15 AM

With a strong commitment to constant innovation, this week at Square 9 we officially launched a new web app for our user community that provides real time insight into our support queue, including the Average Wait Time for a response to a logged case. Additionally this app provides the ability to create a new case or view support hours while on the go, from your mobile phone or tablet device. Yet the Support Queue app’s indisputable value is in the visibility it provides a person requiring software support. This app, which was the brainchild of our Software Support team, publicly releases critical data previously only available internally for managing the effectiveness of customer service levels.

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Topics: Paperless Office, Document Management Software, End User Experience, Mobile Document Management, Development, Support, Customer Service, Enterprise Content Management